Terms of Service

These Terms of Service ("Terms") govern your use of Alpine Air Heating and Cooling's website and HVAC services. By using our website or engaging our services, you agree to these Terms.

Service Agreement

When you request HVAC services from Alpine Air Heating and Cooling, you enter into a service agreement with us. This agreement includes:

• A description of the work to be performed, provided before service begins
• An estimate or quote for the cost of services
• Any warranties or guarantees applicable to the specific service

For larger installations or repairs, we will provide a written estimate that requires your approval before work begins.

Scheduling and Appointments

We strive to arrive within the scheduled appointment window. If we anticipate any delays, we will contact you as soon as possible to reschedule if needed.

Cancellation Policy: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Repeated no-shows or late cancellations may result in a service fee for future appointments.

Pricing and Payment

• Estimates: We provide free estimates for most services. Estimates are valid for 30 days unless otherwise stated.
• Diagnostic Fees: A diagnostic fee may apply for service calls to identify problems. This fee is typically waived if you proceed with recommended repairs.
• Payment: Payment is due upon completion of service unless other arrangements have been made. We accept cash, cheque, and major credit cards.
• Financing: Financing options may be available for larger installations. Ask us for details.

Warranty and Guarantees

Workmanship Warranty

We stand behind our work. Our standard workmanship warranty covers labour and installation for one year from the date of service. If an issue arises due to our workmanship within this period, we will return to correct it at no additional charge.

Manufacturer Warranties

Equipment we install is covered by the manufacturer's warranty. Warranty terms vary by manufacturer and product. We will provide you with warranty documentation and assist with any warranty claims during the coverage period.

Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse, neglect, or lack of maintenance
• Damage from power surges, floods, or other external events
• Repairs or modifications performed by others after our service
• Normal wear and tear

Property Access and Preparation

To ensure efficient service, you agree to:

• Provide safe and reasonable access to HVAC equipment and work areas
• Clear the area around equipment of personal items and obstructions
• Secure pets during service visits
• Ensure an adult (18+) is present during the service appointment

Emergency Services

We offer emergency HVAC services for urgent heating and cooling failures. Emergency service rates may be higher than standard rates, particularly for after-hours, weekend, or holiday calls. Emergency rates will be communicated before service begins.

Limitation of Liability

Alpine Air Heating and Cooling's liability is limited to the cost of the services provided. We are not liable for:

• Indirect, incidental, or consequential damages (including lost profits or data)
• Pre-existing conditions not caused by our services
• Damage resulting from customer modifications or improper use of equipment

We carry appropriate insurance coverage for our work. Certificate of insurance available upon request.

Dispute Resolution

If you are not satisfied with our services, please contact us directly. We are committed to resolving issues fairly and promptly. Most concerns can be addressed through direct communication with our team.

Website Use

The content on our website is provided for general information purposes. While we strive to keep information accurate and up-to-date, we make no warranties about the completeness or accuracy of website content.

You may not use our website for any unlawful purpose or in any way that could damage, disable, or impair the site.

Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes will be resolved in the courts of Ontario.

Contact Us

If you have questions about these Terms or our services, please contact us:

• Phone: (613) 363-9011
• Email: Alpineairhvacservices@gmail.com
• Location: Williamsburg, ON, Canada